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All in the Family

Having spent an enjoyable Mother’s Day with my family, it gave me pause to reflect on family businesses and what makes them thrive.  As the owner and administrator of The Cedars, a successful health care provider for over 45 years, I am fortunate to see a third generation join me in its operation.  In fact, my husband and all three children play vital roles in our day-to-day operations.  This is…. Read More

Managing Chronic Illness at Home

Chronic disease is a long-lasting condition that can be controlled but not cured.  Examples include diabetes, pulmonary disease and heart disease. Chronic illness affects the population worldwide. As described by the Centers for Disease Control, chronic disease is the leading cause of death and disability in the United States. It accounts for 70% of all deaths in the U.S., which is 1.7 million each year.The management of chronic illnesses has become a…. Read More

Person-centered Care Equals Customer Satisfaction

  According to Advancing Excellence, a national campaign aimed to improve quality in nursing centers across the country, “person-centered care [is care] that promotes choice, purpose and meaning in daily life. In person-centered care, a premium is placed on welcoming and honoring each resident’s needs and wants”.  In actuality, this personalized approach is the key to excellent customer service in any business that wishes to excel – both at attracting…. Read More

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